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Senior Technical Program Manager - Quality, Targeting & Experience

Full-Time at Hulu Beijing Req ID: P000779-R0010357

Drive the Experience

As a member of our lean and agile tech teams, you'll be one of the people driving the experience, connecting viewers with the stories they love. Whether they're watching on desktop, on mobile, or in the living room, we're perfecting every line of code so our viewers' experience is unparalleled. Here you can work through the full life cycle of development utilizing the latest and greatest tech. And your work and efforts will actually be seen and enjoyed by our viewers — from the Oscars to the Super Bowl and countless streaming hours in between.

Darshana Hulu Santa Monica Darshana
I feel proud to be a part of continuing to evolve our successful product and seeing it change over the last five years.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Media Engineering team is seeking aSeniorTechnical Program Managerfor the Quality, Targeting & Experience (QTE) team of the Media Engineering (ME) group. QTE is an engineering team ensuring QoS within the media streaming experience. QTE team is composed of software engineers, researchers, product managers, data analysts, and technical program managers. We deliver an analysis of media performance and metrics, thoughtfully researched solutions, and flexible services, models, and data feedback loops in the critical path of media selection and playback. Our work directly influences the selection, stability, and quality of media experience delivered to customers for our products and champions the value of quality of experience, telemetry collection, and analysis in media selection criteria.

You will help lead technical teams to research, analyze and build backend software services for QTE team, which is dedicated to researching and proposing solutions to the overall QTE team’s biggest challenges. Through creative research and evaluating hypotheses, the team seeks to provide solutions for QTE and other teams to improve the Quality of Experience during playback of all Disney Streaming products. We expect you are highly analytical and data-driven with an interest in innovation and experimentation. You should be equally comfortable working with the team to establish a sprint backlog, release plan, and deliverables list.

WHAT YOU'LL DO

  • Lead multiple projects with shifting and contending priorities, own project timelines and drive requirements to completion
  • Identify, assess and mitigate risks, provide visibility to management, anticipates and make trade-offs balancing the business needs versus constraints
  • Act as main communication liaison with disparate internal stakeholders and external partners
  • Lead team Scrum ceremonies and provide Agile mentorship
  • Improve team Agile maturity, build-up/strengthen Agile culture & value and supervise overall team health
  • Collaborate with engineering leads and program managers to update and evolve team roadmap to align with group goal and roadmap, prioritize team-related program status review with management periodically
  • Document team and project assets, lead post mortem and lessons learned
  • Continue to improve program management process, communication protocols and operational procedures related to effective, timely and to-scope software delivery
  • Share project/program management knowledge, coach and mentor junior TPMs

WHAT TO BRING

  • Bachelor’s Degree in CS or a related technical field of software development and project management. MBA is a plus.
  • 5+ years of Technical Program Management experience in a related industry
  • Proven deep knowledge of technical program management and engineering standard methodologies
  • Practical and rational personality, with a succinct communication style, structural and critical thinking is a very strong plus
  • Experience running multiple concurrent projects of moderate to high technical complexity
  • Experience in communicating with R&D, operations, product & development teams in a globally expansive and multi-culture environment
  • Knowledge of Scaled Agile, build and release management is a strong plus
  • Proficient in both oral and written English

NICE-TO-HAVES

  • Experience in the Video/Media Industry
  • Knowledge of QoS and CDN

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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