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Technical Program Manager - Quality, Targeting & Experience

Full-Time at Hulu Beijing Req ID: PTG - TPM QTE

Drive the Experience

As a member of our lean and agile tech teams, you'll be one of the people driving the experience, connecting viewers with the stories they love. Whether they're watching on desktop, on mobile, or in the living room, we're perfecting every line of code so our viewers' experience is unparalleled. Here you can work through the full life cycle of development utilizing the latest and greatest tech. And your work and efforts will actually be seen and enjoyed by our viewers — from the Oscars to the Super Bowl and countless streaming hours in between.

Darshana Hulu Santa Monica Darshana
I feel proud to be a part of continuing to evolve our successful product and seeing it change over the last five years.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

The Media Engineering team is seeking a Technical Project Manager for the Quality, Targeting & Experience (QTE) group. The group’s charter is to build software solutions that understand our media and delivery options and capabilities at a granular level in order to bring users the most optimal experience. The QTE group’s work directly influences the selection, stability and quality of media experience delivered to customers for our products and champions the value of quality of experience, telemetry collection and analysis in media selection criteria.

The person in this role will help lead technical teams to build operational tools and interfaces that enable users to influence how media is targeted for the best user experience given changing network conditions around the globe. This role provides a unique opportunity for someone to join a growing, data-driven team building critical path software that makes a difference in how users experience media on Disney+, ESPN+ and Hulu.

WHAT YOU’LL DO

  • Lead team Scrum ceremonies and provide Agile guidance
  • Collaborate with engineering leads to author and understand JIRA tickets, own and represent the bigger picture for engineering in the context of projects
  • Triage and troubleshoot issues in the video delivery space
  • Manage multiple resources on complex, high profile projects for the QTE team
  • Develop, maintain and effectively execute software development iterations throughout the life of project(s)
  • Collaborate with engineering leads and QTE project managers to maintain and evolve team roadmap
  • Plan and own internal and external project communications, ensuring effective, regular, exchange of project status and results.
  • Identify, analyze, prioritize, mitigate and communicate project risks to internal and external partners.
  • Lead technical feasibility, implementation approach, deployment strategies, and QA efforts within team
  • Collaborate with project partners to help define scope and objectives, communicating requirements to development teams
  • Work with engineering leads to identify and plan for technical advancements and improvements to software for the long term while delivering major projects
  • Continue to improve project management process, communication protocols, and operational procedures related to effective, on-time and to-scope software delivery.
  • Work closely with internal business, product and client management teams to effectively communicate technical goals, advancements and risks.

WHAT TO BRING

  • BA or BS or equivalent experience demonstrating a strong understanding of software development and infrastructure
  • 3+ years of Technical Project Management experience in a related industry
  • Demonstrated sole ownership as a project manager of software engineering projects
  • You have demonstrable experience defining and refining process
  • In depth knowledge and practical experience with the software development life cycle
  • You're practical and personable, with a succinct communication style
  • Ability to function as a liaison with operations and engineering teams
  • Experience running multiple concurrent projects of moderate to high technical complexity
  • Ability to work in a dynamic, 24x7 availability environment
  • Knowledge of service-oriented architecture, object oriented development, build processes, change control and release management

Ideal Qualifications

  • Experience with operational tools and an eye for practical, logical UX
  • Experience with CDNs and distribution strategies for delivering streaming video at scale
  • Familiarity with streaming video protocols (HLS, CMAF, DASH)
  • Experience with global and remote teams
  • The ability to thrive in a greenfield technical space, experience rallying teams to meet challenges head on with excitement!


This position is with Beijing Hulu SW Technology Development Co, Ltd which is part of a business segment we call Hulu.

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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