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Program Manager, International

Full-Time at Hulu New York

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Susan Hulu Santa Monica Susan
Happy to work for a company that backs up what it says it stands for with real and meaningful action.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

Hulu is a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television. Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our combined Hulu and Disney team is looking for hardworking team-players to join the Disney+ Customer Experience team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard-work and determination.

SUMMARY

The Disney+ Customer Experience (CX, or Customer Support) team is seeking a Customer Insights Product Specialist who will be an exceptional addition to our Customer Experience team. As a Customer Insights Product Specialist, you will work to identify and eliminate customer pains surfaced on support channels ensuring customers are always top of mind. The right person for this role loves to solve problems utilizing all data points available to create a compelling case. If you are someone who loves to work cross-functionally and can influence at all levels of the organization then this is an excellent role for you!

WHAT YOU’LL DO

  • Work to turn broad buckets of data into specific and actionable pieces of feedback, conveying the nuances of the feedback. Measure and report the impact of eliminating customer pain points.
  • Build and maintain an aggregated and scalable source of truth for all customer support insights, iterating to ensure partner needs are met.
  • Work with business groups (Product, Marketing, Engineering, Design, etc) to prioritize work (grounded in data) and improve the Customer Experience.
  • Partner with other business teams (Marketing, Finance) who produce customer insights to deepen analysis and ensure harmony in disseminating customer feedback.
  • Strategize and execute on how to socialize customer feedback with the broader Disney population.
  • Responsible for ensuring operations systems/workflows are set up to collect customer insights.
  • Willingness to travel 60-70% of the time (when it is safe based on local and federal guidelines) 

WHAT TO BRING

  • Undergraduate degree
  • 3 years of professional experience in a data focused program with cross functional teams and proven business outcomes
  • Strong communicator with the ability to influence cross functionally at all levels of the organization
  • Strong attention to detail with the ability to pick up on the nuances of problem statements both written and verbally expressed
  • Nimble with data and can convey needs to an analyst and perform light analysis
  • Highly organized and efficient. Shown ability to independently manage multiple projects at a given time

NICE-TO-HAVES

  • Personal affinity for the brands and franchises of The Walt Disney Company
  • Knowledge of the product development cycle
  • BA/BS in business, computer science, other business/tech field or equivalent work experience

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

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