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Senior Product Manager - Messaging Systems

Full-Time at Hulu New York, Hulu Seattle, Hulu San Francisco, Hulu Santa Monica Req ID: PTG - Senior Product Manager - Messaging Systems

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

We are looking for a Senior Product Manager to lead the development of a common application service backend that powers the customer messaging and interactive feature sets for multiple streaming services, including Disney+ and Hulu.

The team’s charter is to make material impact on core engagement and business metrics through:

  • Delighting customers with outstanding user experiences at par with the world-class content that our services provides
  • Ensuring a consistent user experience through developing highly scalable, operational, and dependable platforms
  • Innovating on (and enable innovation of) new user experiences

WHAT YOU'LL DO

As Senior Product Manager - Messaging Systems, your initial focus area will be the customer messaging platform, a crucial part of the holistic user experience. You will work closely with engineering to design a messaging platform for both off-app (email and push) and in-app messaging that is both conducive to innovation across the organization and highly reliable and scalable. You will also be given the opportunity to innovate on new messaging platform capabilities and user experience to impact customer engagement.

  • Define the roadmap for the messaging platform both at a granular level and at a origination level (by inventing new core capabilities)
  • Collaborate with engineering and project management for the delivery of the roadmap
  • Evangelize the messaging platform across the organization, both towards enabling the delivery of user experiences as well as inciting innovation of user experiences
  • Monitor and push the envelope for messaging SLAs and other delivery metrics, operational efficiencies, and engineering velocity
  • Explore and voice new concept ideas for the whole of the Consumer Messaging team beyond your assigned product area

This role is highly cross-organizational and cross-functional. You will be expected to be comfortable collaborating with a wide breadth of colleagues from different functions (from legal to marketing to customer service to engineering) as well as peer product managers from different domains (discovery, commerce, identity, etc...).

WHAT TO BRING

  • Bachelors in a technical field (or equivalent work experience), MBA preferred
  • Product management experience for large-scale consumer products (streaming entertainment preferred) for 5+ years including the authoring of product requirements and contributing to in-depth technical architecture documents
  • Keen practitioner of user-centric and data-centric driven design and decision making
  • Good understanding of the product domain and it’s related technologies including but not limited to email, iOS/Android/Browser push notification, audience targeting and segmentation, and consumer living room apps, mobile apps, and web experiences
  • Excellent oral, written, and presentation abilities with experience communicating to at least the VP/SVP levels
  • Experience in collaborating with internal legal and marketing stakeholders and external partners & vendors
  • Fluent in agile development methods and JIRA
  • A go-get-em tiger attitude with a healthy sense of humor!

#LI-DR1 

Our Hiring Process

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  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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