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Bi-lingual VXA Contractor

Contractor at Hulu San Antonio

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Candace Hulu San Antonio Candace
Hulu is a company that truly lives up to its core values and that is a rare find.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Attention San Antonio market, HULU is hiring for their Customer Support Team”! **MUST live in San Antonio**

Note: Temporary remote position that will transition to in office. Contract-to-hire possibility

Hulu’s Viewer Experience (Customer Support) team is seeking a Bilingual Viewer Experience Advocate (Contractor) who will be an exceptional addition to our Viewer Experience team. As a Bilingual Viewer Experience Advocate (Contractor) at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.

Please only apply if you can speak and write fluently in both Spanish and English.

For example, if you can’t understand the following paragraph (or write something similar in terms of complexity), you might want to think twice about applying to this position:

¿Crees que eres capaz de evaluar tus conocimientos de manera subjetiva? No te conocemos, pero hay investigaciones que nos hacen pensar que hay una alta probabilidad de que tiendas a sobreestimar tus habilidades. A eso se le llama el efecto Dunning-Kruger y debido a la existencia y prevalencia del mismo, no debemos darle mucha importancia a quien nos diga que es “muy bueno” en algo hasta que no pruebe lo contrario.

WHAT YOU’LL DO

  • Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation
  • Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • Give accurate and real-time responses to viewer inquiries

WHAT TO BRING

  • Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
  • Strong written and verbal communication skills in Spanish
  • Excellent typing, phone, and computer navigation skills
  • The ability to use proper punctuation, grammar, and spelling in all written communications (both in English AND Spanish)
  • Good comprehension and documentation skills
  • Ability to navigate the Internet, email, and Instant Messenger
  • Familiarity with digital streaming services and devices
  • Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
  • Communicate effectively and professionally with others, from viewers to fellow advocates
  • Strong time management skills to ensure productivity in alignment with department standards
  • Value accountability across the board and take ownership of issues from start to finish
  • We are open 365 days a year (open holidays) with 24 hour support
  • Must have access to dependable transportation
  • High school diploma, plus one or more years of experience in customer service
  • Minimum six months previous experience in a customer service or technical support role in a call center

NICE-TO-HAVES

  • Proficiency in the following tools: Microsoft Outlook, JIRA, Chrome, Cornerstone, Hulu.com website
  • Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt, courteous and accurate information
  • Be able to multi-task and have strong interpersonal skill
  • Demonstrates clear and concise communication
  • Maintains poise and professional attitude during high volume

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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    2020

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