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Social Media Support Manager

Full-Time at Hulu San Antonio Req ID: P006958-R0010070

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Candace Hulu San Antonio Candace
Hulu is a company that truly lives up to its core values and that is a rare find.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Disney Streaming encompasses the teams leading the Disney+, Hulu, ESPN+, and Star+ streaming services within Disney’s Media & Entertainment Distribution group. We sit at the intersection between entertainment, sports, and technology and seek to connect viewers with the stories they love, while driving the streaming industry forward with consumer-first innovation.

As a VX Social Media Support Manager, you’re a specialist in the social customer service space. You’re proficient in all standard methodologies and how to implement them, and are able to operationalize processes that empower DTC VX teams to meet and exceed business and standards in our field. You are deeply knowledgeable when it comes to team operations, including quality standards and expectations, workflows and requirements, and can put data behind these initiatives that will drive the team and business forward.

WHAT YOU'LL DO
  • In partnership with the Global Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners
  • Act as a resource: be the "go-to" for all uncertainties relating to workflows, judgment calls, and any ad hoc questions
  • Tackle pre-determined projects and assignments while standing-up proactive creative solutions
  • Independently identify weaknesses and gaps in the current architecture and drive resolutions
  • Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs
  • Build relationships with internal teams to drive partnership
  • Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout
  • Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction
  • Document and implement quality guidelines
WHAT TO BRING
  • 5-7 years of work experience
  • Proven experience contributing to social community ecosystems and service channels, ideally in the customer service space
  • Demonstrated ability to successfully develop and implement new processes and workflows
  • Ability to grasp new & changing technologies
  • A history of seeing projects to completion and adapting to ongoing business/industry changes
  • BS/BA degree or relevant professional experience
  • Experience speaking publicly to a large audience, or on behalf of a company
  • Be able to multitask and have strong communication skills
NICE TO HAVES
  • Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance
  • A strong ability to apply knowledge and business judgment to make independent decisions
  • Value accountability and take ownership of projects from start to finish
  • Strong project management and organizational skills, with the ability to independently lead multiple projects in a fast-paced, dynamic environment
  • Excellent communication skills with an ability to tailor messages for both business and technical audiences; comfort in addressing informal team meetings and delivering prepared presentations to executives/external audiences
  • Approach challenges head-on with a positive and engaged attitude

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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