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Viewer Experience Advocate Contractor

Contractor at Hulu San Antonio

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Candace Hulu San Antonio Candace
Hulu is a company that truly lives up to its core values and that is a rare find.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate Contractor who will be an outstanding addition to our Viewer Experience team. As a Viewer Experience Advocate Contractor at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to seek new challenges. If you are someone who enjoys delivering premier customer service, then this is a great role for you.

WHAT YOU'LL DO

  • Viewer Experience Advocates Contractors will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation in support of multiple products
  • Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • Give accurate and real-time responses to viewer inquiries

WHAT TO BRING

  • Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
  • Strong written and verbal communication skills
  • Excellent typing, phone, and computer navigation skills
  • The ability to use proper punctuation, grammar, and spelling in all written communications
  • Good comprehension and documentation skills
  • Ability to navigate the Internet, email, and Instant Messenger
  • Familiarity with digital streaming services and devices
  • Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
  • Communicate effectively and professionally with others, from viewers to fellow advocates
  • Strong time management skills to ensure productivity in alignment with department standards
  • Value accountability across the board and take ownership of issues from start to finish
  • Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support
  • Must have access to dependable transportation
  • High school diploma, plus one or more years of experience in customer service
  • Minimum six months previous experience in a customer service or technical support role in a call center

NICE-TO-HAVES

  • Proficiency in the following tools: Microsoft Outlook, JIRA, Chrome, Cornerstone, Hulu.com website
  • Ability to maneuver effortlessly through various digital communication channels to provide viewers with timely, courteous and accurate information
  • Be able to multi-task and have strong interpersonal skills
  • Demonstrates clear and concise communication
  • Maintains poise and professional attitude during high volume

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

  • Great Place to Work  - 2019 Diversity
    Best Workplaces™ for Diversity

    2019

  • Great Place to Work - 2019 New York
    Best Workplaces™ in New York

    2019

  • Great Place to Work - 2019 Great Place to Work Women
    Best Workplaces™ for Women

    2019

  • Great Place to Work - 2019 Best Workplaces Greater China
    Best Workplaces™ in Greater China

    2018-2019

  • She Runs It. - 2020 Outstanding Company for Working Mothers
    She Runs It.® Outstanding Co. for Working Mothers

    2020

  • Great Place to Work - 2020 Best Workplaces Texas
    Best Workplaces™ in Texas

    2020

  • The Work Culture Honoree List - 2020
    The Work Culture Honoree List® by Cablefax

    2020

  • Asia's Best Workplaces - 2020
    Asia's Best Workplaces™

    2020

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