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Senior Product Manager – Customer Journeys, Devices & Distribution

Full-Time at Hulu San Francisco, Hulu Seattle, Hulu Santa Monica, Hulu New York Req ID: PTG - Senior Product Manager – Customer Journeys

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Devices and Distribution (D&D) is a new and growing product organization within Disney Streaming Services, and it is focused on addressing the exciting and rapidly evolving landscape of consumer devices and distribution platforms.

The D&D charter is to:

  • Deliver broad subscriber reach on existing and new consumer devices
  • Accelerate international growth for our services by leveraging global distribution partnerships and integrated marketing, promotion and payment opportunities.
  • Drive a quality, localized experience for international users.
  • Innovate on the user, device and partner lifecycle to drive incremental discovery, signup, engagement and retention.
  • Influence the evolution of partner platform roadmaps to benefit and support our rich user experiences

WHAT YOU'LL DO

As the Senior Product Manager – Customer Journeys, your job is to define and drive the roadmap for your product areas, leading cross-functional teams of engineering, design and data science talent to delight users and achieve positive business impact. Your mission is to:

  • Ensure the best possible user experience for every identified customer journey on partner devices to deliver material subscribers and value.
  • Integrate sales, on-boarding, and engagement customer journeys with our partner device platforms to life customer acquisition and engagement.
  • Leverage partner platform-specific features like voice, search, discovery and targeting tools to differentially acquire, engage and retain users.
  • Negotiate with partners on product requirements to ensure alignment on short- and long-term roadmaps.
  • Monitor device platforms and authoritatively represent their roadmaps internally.

In success, you would have defined and executed a product roadmap that ensures that we reach customers on all their favorite devices, that we drive users to discover our content and subscribe to our services on their devices, and that we delight users throughout their usage lifetime with a rich, consistent, convenient and continuously improving experience. Altogether this would result in material positive business impact, as measured in incremental subscribers and revenue.

WHAT TO BRING

You have led large-scale consumer product roadmaps as a Senior Product Manager (or as a Product Manager for 5+ years).

You have led innovation on user experiences, and are adept at user-centric and data-driven design.

You have worked with device manufacturers and/or service operators to deliver consumer devices or products (B2B2C).

You are experienced at negotiating product requirements and integrations with partners.  

You have collaborated effectively with engineering and have defined technical requirements.

Ideally you have previously worked on streaming video, music, or entertainment products.

#LI-DR1

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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