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Ad Operations Solutions Specialist

Full-Time at Hulu Santa Monica

On-demand is in-demand

Today, viewers want their TV on their terms and are turning to Hulu in record numbers — with America's advertisers right behind them. From choice-based ad viewing to content integration ads, Hulu is ushering in the future of advertising, and we'll look to you and your ideas to keep us out front. You'll work with and build relationships with major clients as they turn to you for innovations, services, and solutions they can’t get anywhere else. And you'll enjoy it all in a refreshing sales culture dedicated to growing talent, teamwork, innovation, and collaboration.

Brandon Hulu New York Brandon
The diversity of our original content and the talent behind it truly reflects that of the nation. We are one of only a handful of platforms that can say that.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

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SUMMARY

Our Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our team. As an Ad Operations Solutions Specialist, you will report into the Manager of Ad Operations Solutions and work closely with Campaign Leads, and other sales support teams at Hulu. The Ad Operations Solutions Specialist is responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an expert in troubleshooting data & technical platform issues. The Ad Ops Solutions Specialist also works with other cross functional teams to triage escalations and test new products in support of the Ad Ops team. The right person for this role is extremely detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to take on new challenges, and thrives in a dynamic, fast-paced collaborative environment. If you are someone who meets this description, then this is a great role for you.

WHAT YOU'LL DO
  • Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes
  • Utilize Hulu’s data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs among the Operations teams
  • Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates
  • Collaborate with Sales Ops Management to ensure all aspects of campaign planning and setup, management, and creative implementation are upheld with efficient processes
  • Serve as the first point of escalation for the Ad Ops and VX Social Engagement teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT
  • Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team
  • Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise
  • Set, manage and train on process requirements for improved efficiencies (trafficking, implementation, and escalation processes)
  • Participate in UAT testing initiatives for new ad products and feature enhancements for Advanced Operations
  • On-call support may be required for after-hours client-related emergencies
WHAT TO BRING
  • Bachelor’s Degree or Equivalent
  • 2-3 years of experience in digital media operations with exposure to ad technology and implementation processes
  • 1 year of Ad Operations Experience
  • Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.
  • Experience with multi-platform debugging and proxy tools such as Charles & Fiddler
  • Comprehension and experience in trafficking digital video and other formats, including VAST and VPAID
  • Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)
  • Experience in a queue management/ticketing system such as JIRA and Operative
  • Experience with workflows involving developers, engineers, product and viewer experience teams
  • Experience on an OTT platform a plus
  • Programmatic experience a plus (DSP, SSP)
  • Quick learner and detail oriented: critical thinking, analytical and problem-solving skills
  • Comfort with reporting and using data sets for deeper analysis
  • Expert problem solving and troubleshooting abilities
  • Professional communication skills, both internally and externally.
  • Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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