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Digital Supply Chain Senior Specialist – Night/Twilight

Full-Time at Hulu Santa Monica

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

Summary

Hulu’s Digital Supply Chain Operations team is seeking a specialist to help deliver a high-quality experience to our viewers. As a Digital Supply Chain Specialist - Night, you oversee the quality control process for episodic programming and advertising. You are also the first line of support for content partners. The right person for this role is very meticulous, understands video and metadata quality control, demonstrates strong problem-solving skills, and is outstanding at communicating with internal teams and external partners. Are you someone who is hardworking and thrives in a dynamic environment? Then, this is an excellent role for you.

What you'll do
  • Review large volumes of video, multi-track audio, and timed text against strict deadlines
  • Research and normalize metadata across VOD and live platforms
  • Troubleshoot technical video, XML, and timed text publishing issues
  • Review ads for age-appropriateness, branding, and legal compliance
  • Provide first-line support to Hulu's content partners (e.g. Disney and HBO)
  • Triage and track system incidents for Hulu's Engineering teams
  • Craft and maintain documentation for supply chain workflows and tools
  • Make frequent subjective decisions, including determining the severity of issues detected during QC
  • Fix content-related issues flagged by Hulu viewers and media partners
  • Actively learn, test and provide feedback on proprietary tools
What to bring
  • Willingness to work 8pm-4am on weekdays and weekends, as well as some holidays
  • High level of competence in operational and technical problem-solving
  • A minimum of 2 years digital video experience
  • Deep understanding of video and audio specifications (e.g. video bit rates and codecs)
  • Understanding of closed captions and subtitles
  • Flexibility in adapting to changes in processes, workload, and priorities
  • Ability to monitor and resolve multiple incidents concurrently
  • Excellent written and verbal communication skills; ability to communicate with all levels of management
  • Fervent attention to detail
  • Ability to work independently, raising concerns when needed
  • Bachelor’s Degree in Digital Video, Film or related degree preferred
Nice-to-haves
  • Spanish language proficiency
  • Knowledge of various digital delivery protocols

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

  • Great Place to Work  - 2019 Diversity
    Best Workplaces™ for Diversity

    2019

  • Great Place to Work - 2019 New York
    Best Workplaces™ in New York

    2019

  • Great Place to Work - 2019 Great Place to Work Women
    Best Workplaces™ for Women

    2019

  • Great Place to Work - 2019 Best Workplaces Greater China
    Best Workplaces™ in Greater China

    2018-2019

  • She Runs It. - 2020 Outstanding Company for Working Mothers
    She Runs It.® Outstanding Co. for Working Mothers

    2020

  • Great Place to Work - 2020 Best Workplaces Texas
    Best Workplaces™ in Texas

    2020

  • The Work Culture Honoree List - 2020
    The Work Culture Honoree List® by Cablefax

    2020

  • Asia's Best Workplaces - 2020
    Asia's Best Workplaces™

    2020

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