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Director, Technical Account Management

Full-Time at Hulu Santa Monica Req ID: P000347-R0010201

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Product Organization is seeking a Director, Technical Account Management, who will be an exceptional addition to the Strategic Partnerships Team. In this role, you will lead a team of Technical Account Managers (TAMs) who drive Hulu’s partnerships with our portfolio of external distribution partners inclusive of hardware device and billing partners. You and your team will demonstrate a deep understanding of technical strategy and how it relates to TWDC business goals, partner’s technical requirements, priorities, and roadmaps. The ideal candidate is a proven and motivating leader, will sit at the intersection of business and technology, works effectively with internal and external partners, demonstrates strong organizational and exceptional communication skills, and embraces a technical, fast paced and dynamic environment.

WHAT YOU'LL DO
  • Lead a team of dedicated Technical Account Managers, and act as liaison between subscriber growth org and Product org
  • Instill a business focused approach in to the technical account teams and a focus on business related goals.
  • Lead the prioritization process for product features and integrations requested by partners and internal stakeholders
  • Manage and develop the technical and product relationship with external hardware partners for distribution and billing on living room and mobile platforms
  • Advise and partner with business stakeholders to gather necessary inputs to support the business case and create a narrative for that project that is digestible to anyone new to the project.
  • Influence partners to help Hulu build out the best possible experience for Hulu subscribers
  • Collaborate closely with our product management, engineering development, business partnerships, and technical program management teams to ensure end to end execution on Hulu integrations with distribution partners
  • Maintains clear and consistent org-wide communications to drive broad visibility into the health and status of our hardware partnerships
  • Proactively identify and drive partner issues and incidents to resolution
  • Work with business and data analyst internal teams to measure and monitor the performance and health of our partner device integrations
  • Drive internal cross-functional team-wide technical initiatives to support the Hulu device program
  • Provide objective viewpoint and priority list to Product as a way to help guide tradeoff conversations
  • Be a team player with character, high humility and integrity, helping build a healthy team environment
WHAT TO BRING
  • 9+ years of Technically Adjacent Partner management experience focused on the delivery of software and/or hardware products; preferably in streaming
  • 2+ years of business management or strategy experience
  • 2+ years of people management experience
  • Previous experience collaborating with multi-functional teams to launch complex product initiatives in an agile environment
  • Outstanding communication skills rooted in structured problem solving and factual analysis
  • Interpersonal savviness to develop cooperative working relationships both internal and external to Hulu, in person and over video conferencing.
  • Optimistic and positive outlook in the face of a dynamic and changing environment
  • Bachelor’s in a relevant field
NICE-TO-HAVES
  • Bachelor’s degree in a technical discipline or MBA
  • Experience working on media streaming products and/or consumer electronics
  • Understanding of video playback technologies

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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