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Manager, Ad Operations

Full-Time at Hulu Santa Monica

On-demand is in-demand

Today, viewers want their TV on their terms and are turning to Hulu in record numbers — with America's advertisers right behind them. From choice-based ad viewing to content integration ads, Hulu is ushering in the future of advertising, and we'll look to you and your ideas to keep us out front. You'll work with and build relationships with major clients as they turn to you for innovations, services, and solutions they can’t get anywhere else. And you'll enjoy it all in a refreshing sales culture dedicated to growing talent, teamwork, innovation, and collaboration.

Brandon Hulu New York Brandon
The diversity of our original content and the talent behind it truly reflects that of the nation. We are one of only a handful of platforms that can say that.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

JOB SUMMARY:

Hulu’s Ad Operations team is seeking a Manager who will be an exceptional addition to our Los Angeles-based Sales and Sales Operations team. As a Manager, you will be responsible for improving Hulu’s video ad delivery by ensuring all aspects of our client service, campaign management, and implementation processes are optimized to fulfill our revenue goals. Reporting to the Director of Ad Operations, this role will oversee one of the West Coast Sales Verticals, facilitate best-in-class client service, as well as partner closely with Ad Ops and Planning leads, to best operationalize campaign setup through our proprietary tech stack. The right person for this role is both dynamic and goal oriented, has technical competencies and excellent cross departmental interpersonal skills. If you are someone who has the passion to lead and mentor a team, be a strategic inspiring leader and drive technical innovation and process, then this is a great role for you!

WHAT YOU'LL DO:

  • Develop a team of Campaign Leads and a Senior Specialist with the positivity and leadership necessary for them to successfully lead their books of business
  • Establish a deep understanding of their direct report’s revenue support in order to partner effectively with Ad Sales
  • Maintain and improve operational workflow for campaign management & trafficking implementation across all Hulu tech platforms
  • Drive critical thinking with immediate team and cross-country managerial counterparts
  • Oversee and maintain training documentation and Hulu process workflow to ensure new hires excel in their on-boarding
  • Serve as primary support for team members who meet an internal or external business challenge
  • Maintain deep comprehension of ad server delivery logic and industry standards
  • Have a deep understanding of sales flow processes and partner with Planning and Ad Ops leads to review post-launch benchmarks and conceive efficiency improvements with measurable results
  • Coach and mentor team members with tangible and frequent performance feedback, maximizing retention and focusing on career growth for direct reports
  • Support and collaborate with various internal teams such as Sales Planners, Account Executives, Integrated Marketing, Creative Solutions, Finance, and Research
  • Regular and consistent attendance and flexible to work nights and weekends when projects, launches, or responsibilities dictate

WHAT TO BRING:

  • Bachelor’s Degree or Equivalent
  • Minimum of 4 years of experience in Digital Ad Sales Operations and 2 years managing or mentoring multiple individuals in a similar role
  • Detailed comprehension and experience in trafficking digital video and other interactive formats, including VAST and VPAID
  • Experience with a video ad server (FreeWheel, Doubleclick for Video, etc.)
  • Firm understanding of digital video marketplace, vendors, and third-party technologies
  • Expert problem solving and troubleshooting abilities
  • Excellent client and interpersonal skills, with a flexible attitude
  • Experience and comfort with presenting and training in front of large groups
  • Detailed orientated and the ability to prioritize tasks in a dynamic marketplace and work environment

NICE-TO-HAVES:

  • Knowledge of Programmatic solutions (DSP, SSP, Trading Desks, Deal ID)
  • Familiarity with Flash, JavaScript, HTML5 or CSS
  • Experience in a queue management/ticketing system (JIRA)

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

  • Great Place to Work  - 2019 Diversity
    Best Workplaces™ for Diversity

    2019

  • Great Place to Work - 2019 New York
    Best Workplaces™ in New York

    2019

  • Great Place to Work - 2019 Great Place to Work Women
    Best Workplaces™ for Women

    2019

  • Great Place to Work - 2019 Best Workplaces Greater China
    Best Workplaces™ in Greater China

    2018-2019

  • She Runs It. - 2020 Outstanding Company for Working Mothers
    She Runs It.® Outstanding Co. for Working Mothers

    2020

  • Great Place to Work - 2020 Best Workplaces Texas
    Best Workplaces™ in Texas

    2020

  • The Work Culture Honoree List - 2020
    The Work Culture Honoree List® by Cablefax

    2020

  • Asia's Best Workplaces - 2020
    Asia's Best Workplaces™

    2020

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