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Senior Manager, Product - Lifecycle Experience

Full-Time at Hulu Santa Monica

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Product organization is seeking a Senior Manager of Lifecycle Experiences who will be an exceptional addition to our Customer Growth team. As a Senior Manager of Product at Hulu, you will own the vision to deliver delightful and scalable subscriber experiences across Hulu’s website, mobile apps, and streaming devices. The right person for this role defines holistic strategies for each step in the customer’s lifecycle, empowers their team members to realize their fullest potential, and balances long-term gains with short-term opportunities. If you are someone who has an entrepreneurial spirit, thrives in a cross-collaborative environment, and has a steadfast pursuit of improving the customer experience, then this is a great role for you!

WHAT YOU'LL DO
  • Lead the product vision for features that enable rapid subscriber growth across Hulu’s website, mobile apps, and streaming devices.
  • Own the strategy and roadmap for outstanding end-user experiences that present simple choices across sign-up, account management, upsell, and cancel flows. Influence executives and stakeholders to gain top-down and bottom-up alignment across the organization.
  • Facilitate collaboration between the Product team and Design, Research, Marketing, Data, and Customer Service teams to define features that align to business needs. Ensure new capabilities are tied to our suite of platforms to improve and expand scalability.
  • Lead the prioritization and backlog for the Technology teams to build incremental improvements in an agile environment. Evangelize and instill standard methodologies for Product and Technology to deliver timely value.
  • Work with internal and third-party partners to identify new acquisition, monetization, and retention opportunities and execute with high quality in a fast-paced environment.
  • Act as a servant leader for the Lifecycle Experience team, focusing on empowerment and autonomy that increases quality of customer-facing deliverables. Actively break down barriers and identify new opportunities that support professional team member growth.
  • Define and report on key performance indicators, including direct customer feedback from our Customer Service and Research teams. Use data to make sound Product and Business decisions.
  • Champion Hulu’s A/B testing program and advocate for Customer Growth Product to experiment across the customers’ touch-points. Encourage risk-taking and failing fast.
WHAT TO BRING
  • Bachelor’s degree and 5+ years in product management, leading a team of Product Managers.
  • Consistent record of delivering high-quality features that improve the subscribers' experience and achieve business goals.
  • Evidence of cultivating and motivating a high-performing, cross-functional team.
  • Strong analytical abilities, with familiarity using tools such as Google Analytics, Drupal, Tableau and Optimizely.
  • Deep understanding of business strategy and marketplace competition.
  • Self-starter, strong sense of ownership and accountability.
  • Great communicator and teammate. Eager to learn and never happy with the status quo. Good eye for design, copy and a creative problem solver.
NICE-TO-HAVES
  • Master’s degree or MBA
  • Experience working in the subscriptions space.
  • Passion for the streaming entertainment industry.
  • Delivered nuanced customer flows on mobile apps or streaming devices.

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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