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Senior Product Manager, Payments

Full-Time at Hulu Santa Monica

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Product organization is seeking a Senior Product Manager, Payments, who will be an exceptional addition to our Customer Growth team. As a Payments Product Manager at Hulu, you will own the payments portfolio and vision to deliver outstanding payment services and processes across a wide breadth of internal and external partnerships. The right person for this role has experience building effective payment strategies for large eCommerce platforms, understands the nuances of a subscription service, and is familiar with compliance and regulatory needs. If you are someone who has an ambitious attitude, thrives in a cross-collaborative environment, and has a relentless pursuit of improving the customer experience, then this is a fantastic role for you!

WHAT YOU'LL DO
  • Own the product vision for payment features that enable rapid subscriber growth across Hulu’s website, mobile apps, & streaming devices.
  • Collaborate with Product, Design, Research, and Customer Service to define the payments platform improvement roadmap. Socialize roadmap and drive alignment across the organization.
  • Discover innovative opportunities in the payment space to optimize overall auth rates, reduce chargebacks, and support customers’ evolving payment preferences.
  • Be responsible for the prioritization and backlog for the Technology teams to build incremental improvements in an agile environment. Define acceptance criteria and collaborate with engineering for timely delivery of platform releases.
  • Act as the voice for the company with vendors and partners to ensure efficient and optimized strategies to drive new customer growth, increased monetization, and reduced churn.
  • Instill standard methodologies for reporting and analysis to communicate ongoing performance, subscriber quality, customer satisfaction, and identifying gaps in Hulu’s product offerings.
  • Partner with Legal, Accounting, and Compliance departments to build new capabilities that adhere to industry-leading guidelines.
  • Shepherd products from prototyping to implementation, being the go-to person for all feature and functionality requests for stakeholders.
WHAT TO BRING
  • Bachelor’s degree and 5+ years in product management, focusing on payment processor, gateway, and platform integrations.
  • Proven track record of delivering high-quality features for scalable internal tools that improve key performance indicators.
  • Deep technical understanding of third-party Payment solutions and compliance requirements (PII, PCI, etc.).
  • Understanding of business strategy and marketplace competition for payments, including reconciliation, compliance, and lifecycle management.
  • Self-starter, strong sense of ownership and accountability.
  • Great communicator and problem solver with collaborative demeanor. Eager to learn and never happy with the status quo.
NICE-TO-HAVES
  • Master’s degree or MBA
  • Built unique purchase and billing flows for different customer segments across device platforms
  • Passion for the streaming entertainment industry.
  • Experience onboarding new payment gateways for regional markets.

Our Hiring Process

  • Step 1

    Apply for a role through our career site, or through a referral, and complete any assessments required for the role. Make sure to browse through Hulu.com and our careers site to get an understanding of our product and culture.

  • Step 2

    If you’re a potential fit, a recruiter will reach out for an initial screen. They will want to learn more about you, your background, goals, and aspirations – and answer any questions you have about the position. You may also be asked to speak to the hiring manager for the role.

  • Step 3

    Come on in and meet the team in person. This is typically the final stage and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume. You may also be asked to present “pre-work” that shows how you would handle a specific challenge or scenario.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

  • Great Place to Work  - 2019 Diversity
    Best Workplaces™ for Diversity

    2019

  • Great Place to Work - 2019 New York
    Best Workplaces™ in New York

    2019

  • Great Place to Work - 2019 Great Place to Work Women
    Best Workplaces™ for Women

    2019

  • Great Place to Work - 2019 Best Workplaces Greater China
    Best Workplaces™ in Greater China

    2018-2019

  • She Runs It. - 2020 Outstanding Company for Working Mothers
    She Runs It.® Outstanding Co. for Working Mothers

    2020

  • Great Place to Work - 2020 Best Workplaces Texas
    Best Workplaces™ in Texas

    2020

  • The Work Culture Honoree List - 2020
    The Work Culture Honoree List® by Cablefax

    2020

  • Asia's Best Workplaces - 2020
    Asia's Best Workplaces™

    2020

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