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Senior Program Manager, VX PMO

Full-Time at Hulu Santa Monica Req ID: P000310-R0010026

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Susan Hulu Santa Monica Susan
Happy to work for a company that backs up what it says it stands for with real and meaningful action.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

The Customer Support team is seeking a Senior Program Manager to drive the execution of complex initiatives and work closely with key stakeholders to improve the support experience for customers across multiple brands and geographies. You will be responsible for the program management of our direct-to-consumer initiatives, as well as ongoing department programs. The ideal candidate possesses an ability to work independently while navigating through ambiguity and complexity, is a strong leader with a proven record of discernment and stakeholder communication, and operates at all levels by being hands-on and staying close to the details. If you enjoy working in a customer-first environment and seek to resolve exciting problems, come join us!

WHAT YOU’LL DO
  • Contribute your program management skills, strong business acumen, and relevant work experience to drive strategic initiatives and tactical projects, working with our leadership team to ensure adequate resourcing, role clarity, and appropriate reporting/visibility to meet desired business outcomes.
  • Lead one or two large projects and a couple of small to medium-sized projects requiring complex cross-functional collaboration and management at the program level.
  • Build and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
  • Manage daily execution of project implementations. Assist with the planning, tracking, documentation, and status updates for the project.
  • Act as a liaison between multiple partners in various locations globally – ensuring consistent communication between all lines of business to gain project and program success.
  • Facilitate interactions between internal and external teams with focused meetings, proposed agendas, and guided conversation.
  • Identify, assess and mitigate risks, provide critical issue management, anticipate and make trade-offs stabilizing the business needs versus constraints
  • Enable and drive business success across all product lines.
  • Develop and continually refine program management processes to ensure effective and efficient execution standards, norms, and success metrics as the business grows and changes.
WHAT TO BRING
  • 10+ years relevant work experience
  • Strong presentation and documentation skills, proficient in PowerPoint, Word, and Excel.
  • Experience working in a complex, matrixed environment and partnering across organizational boundaries
  • Excellent communicator, problem solver, decision-maker, and relationship-builder
  • Ability to lead by example, influence others and facilitate agreement among individuals with different interests and working styles
  • Collaboratively disagree and commit when necessary
  • Ability to work independently and in a team environment
  • Optimism, positivity, and a one-team attitude to encourage others to align on common goals, and move forward no matter what the challenge
NICE-TO-HAVES
  • Experience with direct-to-consumer products
  • Deep knowledge of streaming media/TV landscape
  • Software/technology company experience (e.g., Salesforce, ServiceNow)
  • MBA or equivalent

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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