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Sr UX researcher

Full-Time at Hulu Santa Monica

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Matt Hulu Santa Monica Matthew
Over my several years as a Hulugan, I’ve been afforded the unique opportunity to take on a diverse set of roles, many of which were new for the company. I’ve gained invaluable experience and proudly helped forge new paths for Hulu!

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.


Do you find yourself always asking why and advocating regularly for users in a rapidly changing environment? Hulu’s Experience team is seeking an expert Senior UX Researcher who will be an outstanding addition to our team! As a Sr. UX Researcher at Hulu, you will help articulate user research insights to internal partners and be a strong advocate and voice for the role of research in product development. The right person for this role is a research authority who draws insights from data, can run quantitative and qualitative. We look to you as a trusted voice in research and strategic discussions and an overall authority in the relationship between research, design, product, marketing, and various internal partners. You will plan and execute research that will encourage and influence others to develop product and feature improvements. If you are someone who has a strong background and you love the thrill of discovering user-generated insights, then this is an outstanding role for you!

What you'll do

  • Define, plan and conduct user-centered research (ethnographies, usability testing, etc.) around users’ needs and behaviors with statistical analysis in order to help inform our product initiatives (websites, mobile apps, mobile web, living room apps).
  • Observe and analyze user behavior and present clear actionable insights to partners.
  • Educate teams about how to incorporate user research and facilitate evidence-based results for positive product and design decisions.
  • Execute qualitative research projects from start to finish, including developing a research plan, recruiting, moderating, analyzing results, and presenting findings.
  • Mentor fellow UX researchers to grow skillsets and be an example of growth and standard methodologies.
  • Work closely with designers, product managers, market researchers, and developers to identify research topics and uncover opportunities to further improve our understanding of both current and prospective users.
  • Travel a few days a month to conduct research.

What to bring

  • At least 7+ years of experience with a broad set of user-centered research methods, including but not limited to: contextual inquiry and ethnographic field studies, one-on-one interviews, A/B testing, focus groups, usability testing, concept testing, competitive assessments, diary studies, etc.
  • Confident and comfortable with mixed method research, metrics, and are able to synthesize and correlate quantitative data with qualitative user research.
  • Meticulous sense of detail and the ability to seek out simple or new solutions to complex challenges.
  • Familiarity with mobile, gaming and/or TV platforms.
  • Passion and care for evangelizing and educating team members on the value of user experience research in a clear, understandable and relatable way.
  • Experience using various survey and statistical analysis. Validated ability to present research findings and insights in a concise and logical manner to various audiences to gain alignment, collaborator consensus, business partners, etc.
  • Validated and familiar with statistical modeling and complex analysis.


  • A Master's degree or Ph.D. in Psychology, Human-Computer Interaction, Human Factors or a related field preferred or equivalent.
  • Experience successfully generating research insights and having them drive product decisions within an environment where user research has only recently been introduced.
  • Experience driving user research within an agile product development environment.

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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