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Viewer Insights Analyst

Full-Time at Hulu Santa Monica

Life at Hulu

We're stronger together, love to give back, and proud of the company and culture we've built. Join us, and help drive our vision of being the #1 choice for TV.

Susan Hulu Santa Monica Susan
Happy to work for a company that backs up what it says it stands for with real and meaningful action.

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

The Viewer Experience (VX, or Customer Support) team is seeking a Viewer Insights Analyst who will be an exceptional addition to our Support Analytics team. As a Viewer Insights Analyst, you will build reporting and produce insights on viewer support needs that drive business action. The right person for this role is a self-starter, intellectually curious, and has strong attention to detail. If you are someone who enjoys working in a fast-paced environment that requires pushing analytics across the customer lifecycle, then this is a great role for you.

WHAT YOU'LL DO

  • Produce high impact, business-driving insights on why and how viewers seek help across all support channels
  • Analyze trends on contact drivers across all support channels, tying issues to specific issues or activities (events, seasonality, subscriptions type etc.)
  • Maintain & evolve existing dashboards and reports providing insights into contact drivers & support usage
  • Incorporate product wide analytics into support reporting (engagement, tenure, segmentation, NPS, etc.) to ensure a full picture of the impact
  • Ensure data quality is managed appropriately to promote & generate reliable industry leading Viewer Experience insights
  • Work with partners to ensure reporting is meeting their needs, modifying when appropriate

WHAT TO BRING

  • Undergraduate degree and 2-3 years of Business Analytics experience, or graduate degree in a related field
  • Demonstrated aptitude for analytics, exceptional analytical & quantitative problem-solving skills
  • Ability to communicate complex ideas effectively – both verbally & in writing
  • Consistent track record of independently leading multiple projects at a given time
  • Highly organized & efficient with strong attention to detail
  • Advanced knowledge of excel

NICE-TO-HAVES

  • Systems knowledge: Salesforce, ServiceNow, Google Analytics, Tableau, Domo or similar platforms
  • SQL experience
  • Experience in the tech/entertainment space, or with a consumer-centered brand

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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