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Technical Account Manager

Full-Time at Hulu Seattle Req ID: P002163-R0010281

The part you’ll play and
preparation for your role.

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Business Development Organization is seeking an Associate Technical Account Manager who will be an exceptional addition to our Strategic Partnerships team. As a Technical Account Manager, you will manage the technical component of Hulu’s partnerships with our portfolio of external distribution partners, developing and growing the relationships in order to execute on Hulu's customer centric value proposition. You will develop and grow your understanding of partner technical requirements, priorities, and roadmaps to inform and influence Hulu’s product strategy for how to build the best Hulu experience on a partner device. The ideal candidate works effectively with internal and external partners, demonstrates strong organizational and exceptional communication skills, and embraces a technical, fast-moving and dynamic environment.

WHAT YOU'LL DO
  • Manage and develop the technical and product relationship with external hardware partners for our console and wholesale partners.
  • Collaborate closely with Hulu’s product management, development, business partnerships, and technical program management teams to ensure end to end execution on partner integrations
  • Define partner level technical strategy on a short and long term basis to drive Hulu's customer and business needs.
  • Work with the product management team to build Hulu’s prioritized roadmap and backlog, leveraging device integration opportunities to advance Hulu’s engagement and subscriber growth goals for living room platforms
  • Maintains clear and consistent org-wide communications of technical priorities to drive broad visibility into the health and status of our hardware partnerships
  • Proactively identify and drive partner issues and incidents to resolution
  • Collaborates with internal teams to define and drive internal cross-functional team-wide technical initiatives to support the Hulu device program
  • Be a great teammate with character, high humility and integrity, helping build a healthy team environment
WHAT TO BRING
  • 3+ years of technical partner or account management experience focused on the delivery of software and/or hardware products
  • Previous experience collaborating with cross-functional teams in an agile environment
  • Strong communication skills rooted in structured problem solving and factual analysis
  • Interpersonal savviness to develop cooperative working relationships both internal and external to Hulu
  • Optimistic and positive outlook in the face of a dynamic and changing environment
  • Experience working on media streaming products and/or consumer electronics
NICE-TO-HAVES
  • Bachelor’s degree in relevant field
  • Understanding of video playback technologies

This position is with Hulu, LLC which is part of a business segment we call Hulu.

Our Hiring Process

  • Explore life at Hulu

    Thanks for stopping by to get an inside scoop on our products and culture. Once you get a taste of the Hulu way of life, take some time to browse our open jobs to see where your expertise, interests, and experience align! We are so excited to see what you bring to the table.

  • Up next on your journey

    You applied to one of our roles and it looks like you might be a fit. As a next step, prepare to discuss your background, goals, and aspirations with a recruiter or team member.
    They will also be ready to answer all of your questions about Hulu and the role. If you aren't a fit this time, keep an eye on our open roles for the next opportunity that might be a match.

  • Meet the team

    Log on and meet the team virtually. With Hulu focused on keeping candidates and employees safe, we are conducting all interviews through video conferencing technology, and we are leveraging digital collaborative tools to ensure the experience is thorough and positive.
    The video interview is typically the final stage of the process and your chance to leave a lasting impression through your enthusiasm, preparation, abilities, and resume.

Just like the best ensemble casts of our favorite shows,
Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state, and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process.

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